918kaya Privacy Policy – Your Personal Data Protection

01 Introduction

918kaya ("Platform", "We", "Company") is fully committed to protecting the privacy and security of every member's and user's personal data on our platform. This Privacy Policy transparently explains how we handle the information you provide when using the website https://918kaya.vu or the 918kaya mobile app.

This document is prepared in accordance with data protection best practices and covers all aspects of information handling — from initial collection, use, and storage, through to your rights to control that data. We encourage you to read this document in full and understand it before using our platform.

By continuing to use the 918kaya platform after reading this Privacy Policy, you are deemed to have agreed to all terms stated herein. If you disagree, please stop using the platform and contact us to delete your account.

02 Personal Data We Collect

918kaya collects various types of information depending on how you interact with our platform. Generally, the data collected falls into three main categories:

A. Information You Provide Directly

• Full name as it appears on your official identity document.
• Date of birth — for age verification purposes (18 years and above).
• Active email address and mobile phone number.
• Account password (stored in encrypted form — we do not store your original password).
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity verification documents (KYC) such as a copy of your MyKad or passport.
• Any additional information you provide when contacting our customer support.

B. Information Collected Automatically

• IP address, web browser type, device operating system, and language settings.
• Platform activity logs include games played, session times, wagering amounts, and game outcomes.
• Transaction data including amount, timestamp, and payment method for each deposit and withdrawal.
• Cookie data and similar tracking technologies (see Section 6 for details).
• Mobile device information including device model and unique Device ID if you use the 918kaya app.

C. Information From Third Parties

• Identity verification from a recognised KYC service provider.
• Payment verification information from PCI-DSS compliant payment gateway providers.
• Anti-money laundering (AML) screening data from licensed compliance service providers.

03 How We Use Your Data

Every piece of data we collect is used for specific and legitimate purposes. Below is a summary of how that data is used:

Specifically, we use your data to process account registration and verification, enable secure deposits and withdrawals, detect and prevent fraud or money laundering, provide effective customer support, continuously evaluate and improve platform services, and send account-related communications and relevant promotions (you may opt out of marketing communications at any time).

04 Information Sharing & Disclosure

918kaya does not sell, rent, or trade your personal data to any party for profit. However, there are limited situations where we need to share your information with certain parties:

• Service Providers: We share necessary data with payment gateway providers, KYC providers, and cloud infrastructure providers that support our platform operations. All such providers are bound by strict confidentiality agreements and comply with established data security standards.
• Legal Requirements: We may disclose information to regulatory authorities, law enforcement agencies, or courts when required by applicable law.
• Platform Protection: In cases of suspected fraud, money laundering, or serious security threats, we reserve the right to share relevant information with the appropriate authorities for investigation purposes.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to notice being given to you and the continuation of equivalent protections.

05 Security & Data Protection

918kaya invests seriously in security infrastructure to ensure your personal data is always protected against unauthorized access, breaches, or misuse. The technical and organizational measures we implement include:

• 256-bit SSL Encryption: All communications between your device and 918kaya servers are protected by 256-bit SSL/TLS encryption protocol — the same standard used by leading banks worldwide.
• Secure Password Storage: Your password is stored using a strong one-way hashing algorithm (bcrypt). We cannot view your original password — only you know it.
• Two-Factor Authentication (2FA): All accounts are supported with a 2FA feature that can be enabled to add an extra layer of security during login.
• Continuous Monitoring: Our security system operates 24/7 to detect and respond to any suspicious activity in real time.
• PCI-DSS Compliance: All payment transactions are processed through gateways that comply with the highest level of Payment Card Industry Data Security Standard (PCI-DSS).
• Internal Access Controls: Only authorized personnel with legitimate work requirements may access user data, and all such access is logged and monitored.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% secure. We encourage you to also take personal steps such as using a strong password and never sharing your login credentials with anyone.

06 Cookie Usage & Tracking Technologies

The 918kaya platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and account security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the platform to help us identify issues and improve website performance.
• Functional Cookies: Saves your preferences such as language, theme, and display settings to provide a more personalized experience.
• Analytics Cookies: Helps us understand aggregate, non-personal website traffic patterns for platform improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 918kaya platform.

07 Data Retention & Deletion

918kaya retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulatory obligations.

• Active Account Data: Retained for the duration your account is active plus any additional period required by regulatory obligations (typically 5–7 years after account closure).
• Transaction Records: Retained for a minimum of 7 years in line with financial compliance and AML requirements.
• Activity Log & Security: Retained for 12 months for security investigation and fraud detection purposes.
• Customer Support Data: Support chat records are retained for 2 years for reference and quality improvement purposes.
• KYC Documents: Retained for the period stipulated by applicable anti-money laundering laws.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity. To request early deletion of your data, please contact our support team (subject to legal requirements that may prevent immediate deletion in certain cases).

08 Your Rights Regarding Personal Data

As a 918kaya platform user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe: